Protective Life needed to connect customer-facing systems across disparate business units.
Protective Life wanted to create a central gateway for user web interaction with internal business units.
The organization needed to connect disparate business units through customer portal updates, making information more connected and consumable while still allowing each internal team to access the data they needed to fulfill their responsibilities.
The business problem was not simply, “Can we update the portal?”
It was: How do we create a better customer-facing experience while giving internal business units one more reliable source of record for the information they need?
Protective Life did not need a surface-level portal refresh. They needed technical support that could expose architectural gaps, improve alignment between front-end design and back-end requirements, and help consolidate data into a more reliable foundation.
Customer experience depends on connected internal systems.
For a life insurance company, customer-facing systems must be clear, dependable, and easy to use. But the quality of that experience is shaped by what happens behind the scenes.
If internal business units work from disconnected systems or inconsistent versions of similar records, the portal experience becomes harder to improve. Protective needed a way to simplify customer interactions while giving internal teams more consistent access to the information they needed.
KEYSYS helped bring architectural clarity, agile execution, and technical support to that effort.
“I appreciate their communication, quality of work, and expertise. I would recommend their services to anyone.”
Technical augmentation for portal architecture, agile development, and test automation
KEYSYS was brought in to augment the technical experience of Protective Life’s engaged resources.
Protective relied on KEYSYS for back-end system architecture, agile development capability, and speed of execution. As the work progressed, the team discovered major disparities between front-end design elements and back-end functional requirements.
By exposing deficiencies in the existing architecture, KEYSYS helped Protective Life mitigate ongoing data differences for similar records and begin consolidating information into one central system of record.
KEYSYS also supported Protective Life in multiple engagement areas, including staff augmentation and test automation. Blake contributed as part of the team, and Aaron provided value through his experience with automated testing frameworks.
The technical stack included Angular and Microsoft C# .NET.
- → Customer portal modernization support
- → Central gateway for user web interaction
- → Back-end system architecture guidance
- → Angular front-end development support
- → Microsoft C# .NET application development
- → Agile development execution
- → Data consolidation toward a central source of record
- → Identification of architectural deficiencies
- → Staff augmentation for internal IT teams
- → Automated testing framework expertise
From disconnected portal updates to a stronger central foundation
Protective Life’s customer-facing portal goals were connected to the real needs of internal business units.
KEYSYS helped identify gaps between front-end design expectations and back-end functional requirements.
The team began mitigating data differences and moving toward one central source of record.
KEYSYS augmented the internal team with architecture, agile development, and automated testing expertise.
What began as a customer portal effort became a deeper architecture and data-alignment initiative designed to simplify both customer experience and internal operations.
Protective Life gained stronger technical support for customer-facing modernization
KEYSYS helped Protective Life move toward a more connected portal foundation, supporting internal business units while improving the architecture behind customer-facing workflows.
The engagement also provided valuable staff augmentation and test automation expertise, helping Protective Life extend its internal capabilities with experienced KEYSYS engineers.
- Portal work aligned around a central gateway for user web interaction
- Customer-facing updates became more connected to internal business needs
- KEYSYS exposed gaps between design elements and functional requirements
- The team began consolidating data toward one central system of record
- KEYSYS provided architecture, agile development, and testing expertise
- Protective Life gained additional development velocity and quality support
- Customer portal updates needed to connect multiple internal business units
- Front-end design elements and back-end requirements were not fully aligned
- Similar records risked continued data differences
- Internal teams needed more reliable access to customer portal information
- Protective needed technical support for architecture, development, and testing
- KEYSYS helped support a central gateway for customer web interactions
- Back-end architecture and agile development expertise accelerated the effort
- Architectural deficiencies in the existing infrastructure were exposed and addressed
- Data consolidation began moving toward one central source of record
- Staff augmentation and test automation strengthened Protective Life’s delivery team